This policy explains how StudyMerits – Online Assignment Help & Academic Experts (“StudyMerits – Online Assignment Help & Academic Experts”, “we”) handles personal data when you use studymerits.com as a Student, an Expert or a visitor. Questions? Email support@studymerits.com.
1. Summary
- We collect what we need to run the marketplace: accounts, tasks, offers, chat, payments and reviews.
- Students and Experts see each other’s usernames, profiles and task details – not private contact information.
- We don’t sell personal data.
- You can access, correct or delete your data on request.
2. What we collect
- Account data – name or username, email, password (encrypted), country, role. If you sign in with Google, we receive your name, email and profile image from Google.
- Expert profile data – subjects, qualifications, experience, photo, bio and payout details you provide.
- Task and order data – titles, instructions, files, deadlines, offers, deliveries, revisions and statuses.
- Messages – chat between Students and Experts and with support, including automated moderation results.
- Payments – wallet top-ups, hires, fees, earnings and withdrawals. Card details are handled by payment providers; we don’t store full card numbers.
- Activity data – online status, notifications, device, browser, IP address and pages viewed.
- Ratings and reviews you give or receive.
3. How we use it
| Purpose | Legal basis (GDPR/UK GDPR) |
|---|---|
| Running accounts, tasks, offers, orders and chat | Contract |
| Wallet payments, fees, payouts and fraud prevention | Contract; legal obligation; legitimate interests |
| Reviewing and activating Expert accounts | Legitimate interests |
| Chat moderation (blocking contact details) and dispute handling | Legitimate interests; contract |
| Real-time and push notifications | Contract; consent for device notifications |
| Analytics and improving the platform | Consent where required; legitimate interests |
| Marketing emails | Consent |
4. Who can see your data
- Other users – Students see Expert profiles and offers; Experts see task details and the Student’s username. Contact details are not shared.
- Service providers – hosting, payment processing, email, notifications, analytics and security, under contract.
- Authorities – where required by law or to protect rights and safety.
- Business transfers – a successor, under equivalent protections.
5. International transfers
Where providers process data outside your country, we use safeguards such as adequacy decisions or Standard Contractual Clauses.
6. Retention
We keep account and order data while your account is active and for a reasonable period afterwards for disputes and records; financial records as long as the law requires; marketing preferences until you unsubscribe.
7. Security
We use encryption in transit, access controls, encrypted passwords and automatic session timeouts. Tell us immediately if you suspect unauthorised access.
8. Your rights
Depending on where you live – including under the EU/UK GDPR, CCPA/CPRA, PIPEDA, Australia’s and New Zealand’s Privacy Acts, and the PDPA in Singapore and Malaysia – you can access, correct, delete or export your data, object to or restrict certain processing, and withdraw consent. Email support@studymerits.com. You may also complain to your data protection authority.
9. Children
StudyMerits – Online Assignment Help & Academic Experts isn’t intended for children under 13 (or 16 where local law requires). Contact us if you believe a child has provided data.
10. Changes
We’ll update this page and its date when practices change, and notify users of significant updates.
Ask us any time. Email support@studymerits.com or contact us.