Payments and refunds

Our money-back guarantee

Every order is covered. If delivered work doesn’t match your original instructions and can’t be corrected through our free, unlimited revisions, you get your money back – in full or in part depending on how much usable work was delivered. Late delivery that causes you to miss your deadline, and confirmed plagiarism, are also covered.

Your wallet

Payments on StudyMerits – Online Assignment Help & Academic Experts go through your wallet. Top it up with any payment method enabled in your dashboard. Wallet funds are used when you hire an expert or pay the suggested amount for support to assign one.

Offers and service fees

When you hire, you pay the expert’s accepted offer plus a service fee. Both are shown in a single total before you confirm. If your wallet balance is too low, you’ll be asked to add funds first.

Cancelling a task

• Before hiring: you can edit or delete a task that’s still open for offers at no cost.
• After hiring, before work starts: contact support; unused funds are normally returned to your wallet.
• After work has started: cancellations are reviewed case by case, taking into account work already completed.

If something goes wrong

First, message your expert and request a revision if the work doesn’t match what you agreed. If that doesn’t resolve it, open a dispute with support. We review the task instructions, the delivered work and your chat history, then decide on a revision, a partial refund or a full refund.

How refunds are paid

Approved refunds are credited to your StudyMerits – Online Assignment Help & Academic Experts wallet, where you can use them for another task. If you’d prefer the funds returned to your original payment method, contact support – processing times depend on your bank or provider.

What we never do

We never ask you to pay an expert outside the platform. Payments made off-platform aren’t protected by this policy.